Call centers or the "CALL centers" : Truth revealed !

In order to keep the business going on properly , it is important to satisfy all the customers. There are a lot of organization that are in competition. When the company reaches a certain target point, it is important to satisfy everyone. It becomes really difficult to manage and handle things.  A call center is the place where a lot of data has to be stored and loads of customer complaints have to be handled. Initially all these things were done in the form of files and manually. Now with the advent of technology, this has been simplified. Every call center gets more that 1000 calls per day and the calls are recorded using the efficient phone that is attached to the system. The complaints are recorded soon and the problem is solved immediately.

The improvement from older times

In the modern call centers, there are more than thousands of clients working. They make a lot of phone calls and it is difficult to handle them manually. So all the modern techniques are used  to store the data and handle them. With the advent of technology , the call centers work effectively and efficiently. Several new and modern techniques are introduced which has made the work easy and fast. The main objective of the technology is the assimilate different forms of communication into one platform. The compute Telephony –Integration or commonly known as CTI has made it easy. Most of the call centers are using this technology to run their process smoothly. This not only helps the con, pay but also the clients as well. As everyone is buying in present time, no one has time to wait for the service. It is well and good if the company is equipped with the latest technology to solve the issues quickly.

Both the outbound and inbound call center are making use of this technology . So the day to day work is getting simpler. This has revolutionized the whole concept of call center. Every client looks forward to get a solution that will solve the problem easily and diplomatically. The IVR system is used these days. This is also a new feature and the modern technology has made things better and people . It has also lessened the work load of different people working in the call center. At an initial stage, the call center has an automatic dialing system for all the calls that get missed. This was the scenario in most of the inbound call centers, With this technology, they were able to make effective calls to the customers.

But in the modern time, the technology allows you to trace the call. This made the life of both the company and client easier. You will be able to trace the person with the number and extract all the details about him.  All the details can be filed with the incoming call. Apart from all these technologies, there are several other development that has taken place in the call center with the advent of technology.

The Star Of the Show: Mary Daheim

Mary Daheim who was born in Seattle, Washington in the United States to parents Hugh and Monica Richardson holds an educational degree in B.A Communications. Mary has been the first female editor at The Daily, a campus newspaper at University of Washington   where she carried forward her higher education.

Works and Career

Mary Daheim has contributed as a spectacular journalist at Port Angeles, Washington and later at Anacortes. Considered to be the maple tree of writing, Daheim’s first series of fiction was published in the year 1983 named Love’s Pirate, a historical Romance. Later she contributed swapping to the new taste of genres with her work, “Bodice – rippers” and the mystery genre that took a scaling trend among the readers.

Her “Bed & Breakfast” that was published in the year 1991 is a series of fiction that features an amateur detective, Judith McMonigle that was later named as Flynn.

Works (Description)

Ø  Loves Pirate: The beautiful Dallas Cameron who is left penniless after her father's death has been frantic. At a point she discovers that Iain Fraser who is a close associate of the Queen, was framing his fate as a pirate, she projected haggle barter to him, i.e. “her quietness for the marriage as a security”. Dallas had never dreamed that both of their pact would let loose all the zeal of his pirate's crooning blood or may be that her tender innocence would capitulate so keenly to his wish. But the sense of duty to the sovereign took Iain from his bride and yet they experience the woes and enviousness of the lonely separation. Iain could unearth his contentment with no other lady. And yet Dallas could not tranquil the yearning that ire in her spirit. Finally their good deal had taken the turn towards the marriage of the two young hearts that hankered avidly to be one eternally.

Ø  Bed and Breakfast Mysteries: The off-season adventure, a pyromaniac mother as well as a lately retire pensioned husband who is continuously underfoot to have the unfortunate Judith McMonigle Flynn leaving whisk wild at Hillside mansion. Now the hassled R&B lady host jumps at one of the cousin Renie's implication that Judith be an adjunct to her to Creepers atthe imperial estate of benevolently old Leota Burgess! The prosperous superior is sure that someone is dogged to do her quietly in for the purpose of wealth, and in all likelihood one of her seedy kith and kin. Yet Judith and Renie concur to glance into her contention. In the mean time when they stagger upon Leota's injured but at a halt breathing body at the bottom of the ostentatious staircase, they become conscious that the old lady's qualms could be bought well bring into being. But the unquestionably dead cadaver lying on the body of Leota, his skull whacked flatter than the exactly proverbial French styled pancakes advocate that there was more to these bloodthirsty activities than what is actually visible to the naked eye. Eventually it is up to the siblings now to go behind the evidence to the slither who is being a creep all around as a creeper with the bloodshed slaughter on the psyche mentally.

Published Works Chronology

Genre	Name of the Book
Mystery Series
Bed & Breakfast series	·         Just Desserts (1991) ·         Fowl Prey (1991) ·         Holy Terrors (1992) ·         Dune to Death (1993) ·         Bantam of the Opera (1993) ·         A Fit of Tempera (1994) ·         Major Vices (1995) ·         Murder, My Suite (1996) ·         Auntie Mayhem (1996) ·         Nutty as a Fruitcake (1996) ·         September Mourn (1998) ·         Wed and Buried (1998) ·         Snow Place to Die (1998) ·         Legs Benedict (1998) ·         Creeps Suzette (2000) ·         A Streetcar Named Expire (2001) ·         Suture Self (2001) ·         Silver Scream (2002) ·         Hocus Croakus (2003) ·         This Old Souse (2004) ·         Dead Man Docking (2005) ·         Saks and Violins (2006) ·         Scots on the Rocks (2007) ·         Vi Agra Falls (2008) ·         Loco Motive (2010) ·         All The Pretty Hearses (2011) ·         The Wurst Is Yet to Come (2012) ·         Gone With the Win (2013)

Historical Romances

·         Love's Pirate (1983)[12] ·         Destiny's Pawn (1984) ·         Pride's Captive (1986) ·         Passion's Triumph (1988) ·         King's Ransom (1990) ·         Improbable Eden (1991) ·         Gypsy Baron (1992)

B&B short stories in anthologies

·         "Tippy Canoe" in Murder, They Wrote (1997) ·         "Dial M for Mom" in Motherhood Is Murder (2003) ·         "The Ghost of Christmas Past" in Sugar Plums & Scandal (2006)

Alpine series

·         The Alpine Advocate (1992) ·         The Alpine Betrayal (1993) ·         The Alpine Christmas (1993) ·         The Alpine Decoy (1994) ·         The Alpine Escape (1995) ·         The Alpine Fury (1996) ·         The Alpine Gamble (1996) ·         The Alpine Hero (1997) ·         The Alpine Icon (1998) ·         The Alpine Journey (1998) ·         The Alpine Kindred (1998) ·         The Alpine Legacy (1999) ·         The Alpine Menace (2000) ·         The Alpine Nemesis (2001) ·         The Alpine Obituary (2002) ·         The Alpine Pursuit (2004) ·         The Alpine Quilt (2005) ·         The Alpine Recluse (2006) ·         The Alpine Scandal (2007) ·         The Alpine Traitor (2008) ·         The Alpine Uproar (2009) ·         The Alpine Vengeance (2011) ·         The Alpine Winter (2011) ·         The Alpine Xanadu (2013) ·         The Alpine Yeoman (2014)

Did You Know?

Ø  Besides being a prolific writer by profession Mary Daheim has been a profound journalist and has been encircled around the Non-fiction PR career in her early life stages until she discovered the Pen-centric abilities to make her creative thought vibrant and apparent to the Masses.

Ø  Mary Daheim is one of the hottest selling e-book Authors in the United States and she has published over 55 books (you can count the above chronology though!)

Ø  Being the dominant female writer, Mary became the first female Editor at the University of Washington for the university Newspaper, The Daily.

The Powerups

Mary Daheim started to develop her bond for the love of Books along with the playing with the words in the vocabulary collection just at the age of 5. She also at one point of life disdained from becoming a writer. The secret is that she never liked attending school as she did not keep up well during her childhood days. Yet we see a lady with a pen eccentric identity.

    

Importance of Technology in Rural Development

This is an era of globalization. The whole world is interconnected with the help of technology. The impact of technology made revolutionary changes in all the sectors like health, education, communication, agriculture etc. similarly the technology plays significant role in rural development. The world is becoming advanced day by day but every country has to focus on development of rural areas also, development of a country is directly proportional to the development of rural areas.

There are many countries which are lagging behind because of underdeveloped rural regions; these regions are facing many problems like water resource, education, food, transport, energy etc. These all problems can be resolved by the help of technology.

We find a tremendous amount of rich raw materials in rural areas if we augment technology to it then there will be no more differentiation between rural and urban areas

The technology aids the people to lead a sophisticated life by providing necessary basic needs along with this high tech medication, education etc which indeed help human being for complete development, if children get good education, food and health then a child grows up with excellence which indirectly betters the country

Technology for water resource

Water is a prime concern for life, without that it is impossible to survive, not only human but also for all kind of animals. The major problem in rural areas is water resource and its management, with the help of advanced technology we can solve this threat and the perfect management of water involves many points like storage, cleaning, protecting and supply.

Water can be stored largely when it is available by construction of dams. Cleaning of water for drinking purpose includes testing the characteristics of water and filtration process. The water can be protected using   ClayPotFilter and water disinfector etc. The supply of water is done systematically through channels, pipelines and underground linings etc.

Technology for production of Energy

Energy is the basic requirement for everything, it may be in any form and there are many resources for the production of energy solar, wind, thermal, chemical, water etc. The solar energy is stored and converted into electrical using solar panels and battery,

Which can be used for many purposes like cooking, light, heating same way the wind can be stored and converted for utilization of daily needs. The energy can be generated by chemicals through different chemical manipulations; hence the technology plays an important role in the production of energy.

Implementation of Technology for infrastructure development

Buildings and the houses are the essential need for the human beings, which protects us from harmful whether impacts like heavy rain, sunrays and wind. In earlier days Construction is done by trees, grass and mud but the technology advancement made orbital changes, now we use cement, steel, earth bricks, ceramic bricks etc. These are very reliable and strong. Usage of wood is fully customized and efficient these days.

A Construction system involves construction of pillars using concrete and roofing is done using RCC (reinforced cement concrete). Buildings are eco friendly and climate controlled. The latest technology in infrastructure development is revolutionary.